School Cookies FAQs

A minimum of 1-weeks notice is required for delivery orders, and 48-hours for pickup orders. Please view our delivery schedule to find the designated delivery day for your area. For example, if your designated delivery day is Wednesdays, your order must be submitted the prior Wednesday.

If ordering online, a credit card is required. Or you can place your order by sending an email to orders@terracottacookies.com (providing the name of your school, your order, and when you plan on giving out your treats) and we will respond with an invoice and a school cheque MUST be provided to our driver at time of delivery if the order has not already been paid for.

Cheques can be made out to Terra Cotta Foods Ltd.

You will be required to wait the following week for your delivery day, or you always have the option to pick up your order from our outlet store in Georgetown. Pick up orders require a 48-hour notice and available Monday-Friday 9am-5pm.

Yes. Orders of 3 or more cases is only $12.00, while orders of 1-2 cases will have a $20.00 delivery fee.

Yes! Contact our Order Desk for details. If you feel that your standing order may change over the coming school year, please contact the order desk with the appropriate changes. All changes must be made 1 week prior to your delivery.

Deliveries will be made to schools during school hours between 8am – 3pm. Morning deliveries cannot be guaranteed, so we recommend scheduling cookie days for the day after delivery to avoid any timing issues.

Please review our delivery schedule as each city has a different delivery day.

Yes! Our Delite cookies are both low in fat and high in fibre. They fit into the 80% Sell Most Category. This means you can serve these cookies for 80% of the makeup of your snack programs. We do offer seasonal varieties in the 20% category as well; these can make up 20% of overall snack programs.

Nutritional Facts and Ingredients are on our website at Nutritional Facts and Cookie Ingredients.

Many of our cookies are dairy-free and we provide a list of all our Cookie Ingredients which you can review. The indredient list will help you determine which cookie best fits your dietary restrictions.

We also offer a Vegan Chocolate Chip cookie with is both dairy- and egg-free, as well.

Yes, we have individually wrapped Gluten-Free Chocolate Chip cookies, as well.