1. How far in advance do I need to place orders?
Cookies: At minimum 2 business days prior to your area delivery date. We may not be able to accommodate orders that come in later. Milk: Order must be received to our office no later than Wednesday morning the week prior to your delivery. Ice Dawgs: We ask for 1 weeks’ notice on Ice Dawg orders. Please be sure to make room available in your freezer to store these.
2. How can I make payment for my order?
Invoices are delivered with the product. Please mail a school cheque to our office 9-36 Armstrong Ave. Georgetown, On, L7G 4R9 or give to our company delivery driver. Cheques can be made out to Terra Cotta Cookie Co.
3. What if I miss placing my order on time?
We offer a pick up option Monday-Friday 9am-5pm during the school year. If you miss your deadline for ordering you will need to arrange pick up at our location in Georgetown.
4. Is there an order minimum?
Yes we request a minimum order of 4 cases for delivery. Fewer cases would need to be picked up. (Some exceptions may be made for new schools running trial programs.)
5. Can I set up a standing order?
Yes! If you choose to set up a standing order you can do so with our helpful order desk. These orders will need to be set up so that a standard order is shipped weekly, bi weekly, or monthly. If the order will change from week to week you should not do a standing order but instead place the orders throughout the year when needed. We are not responsible for reminders regarding your standing orders – please be sure you are aware of the plans and when re-ordering will be necessary.
6. When should I expect my delivery?
We have a schedule of delivery days which you can refer to and see when to expect your order through the week. We do not guarantee morning deliveries. Product will arrive to schools within school hours. We advise schools to plan their cookie days on a day after delivery, this way there is no pressure in waiting for the cookies to arrive on time.
7. Do we have to keep our cookies frozen? / How long can they stay out of a freezer?
Our cookies do not contain any preservatives; therefore they will spoil like any homemade cookies. They are best kept frozen and thawed a few hours before on the day of service. If no freezer storage is available you may keep them in a cool room, off the floor and they will remain good for 1 week. Note: our cases do state Keep Frozen on them.
8. Do your cookies meet all Ontario Guidelines for PPM150?
Yes! Our Delite cookies are both low in fat and high in fibre. They fit into the 80% Sell Most Category. This means you can serve these cookies for 80% of the makeup of your snack programs. We do offer seasonal varieties in the 20% category as well- these can make up 20% of overall snack programs.
9. Why isn't there nutritional information and ingredients on the packaging?
In order to keep prices low we sell these as Bulk Wholesale products and therefore items are not required to contain these. However, the information is all available in our Online Catalogue where each product contains complete information, including the Nutritional Facts and Ingredients.
10. Do you have any Dairy Free Cookies?
Many of our cookies are also Dairy Free. Most school Delite cookies are with the exception of the, TRIPLE CHOCOLATE CHIP DELITE, WHITE CHOCOLATE FUDGE DELITE, and ICE DAWG I and IV. We also offer an eggless Vegan Chocolate Chip Cookie.
11. Do you offer Gluten Free Items?
Yes we do make and sell Gluten Free chocolate chip cookies for schools. Please work with your school and the order desk to ensure that they can be ordered if required.
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