1. How far in advance do I need to place orders?
We require a minimum of a 1 week notice for delivery orders. Please view our delivery schedule to find your areas designated delivery day.
2. How can I make a payment for my order?
You will receive an invoice at the time of delivery with your product.
You may provide our delivery driver with a school cheque.
Cheques can be made out to Terra Cotta Foods Ltd. Should you require to mail the cheque our office address is: 9-36 Armstrong Ave. Georgetown, On, L7G 4R9
3. What if I miss placing my order on time?
You will be required to wait the following week for your delivery day or you have the option to pick up your order. Pick up orders require a 48-hour notice. We offer a pickup option Monday-Friday 9am-5pm during the school year.
4. Is there a delivery fee?
Yes, all orders of 3 cases or more have a $5 delivery fee. Less than 3 cases will be charged a $15.00 delivery fee.
5. Can I set up a standing order?
Yes, if you feel that your standing order may change over the weeks, months of the school year, please contact the order desk with the appropriate changes- all changes must be made 1 week prior to your delivery.
6. When should I expect my delivery?
Product will arrive to schools within school hours. We do not guarantee morning deliveries and advise schools to plan their cookie days on a day after delivery, this way there is no pressure in waiting for the cookies to arrive on time.
Please review our delivery day schedule as each city has a different delivery day.
7. Do we have to keep our cookies frozen? / How long can they stay out of a freezer?
Cookies are best kept frozen and thawed a few hours before on the day of service. Our cookies do not contain any preservatives; therefore, they will spoil like any homemade cookies. If no freezer storage is available, you may keep them in a cool room, off the floor and they will remain good for 1 week.
Reach out to our school program manager for more information on our freezer program- limited spaces available
8. Do your cookies meet all Ontario Guidelines for PPM150?
Yes! Our Delite cookies are both low in fat and high in fibre. They fit into the 80% Sell Most Category. This means you can serve these cookies for 80% of the makeup of your snack programs. We do offer seasonal varieties in the 20% category as well- these can make up 20% of overall snack programs.
9. Where can I nutritional information and ingredients?
The information is available in our Online Catalogue where each product contains complete information, including the Nutritional Facts and Ingredients.
10. Do you have any Dairy Free Cookie options?
Yes, we do. Many of our cookies are dairy free. We provide a list of all our cookie ingredients on our website that you can review. This will help you determine which cookie best fits your dietary restrictions.
We also offer Vegan Chocolate Chip Cookie.
11. Do you offer Gluten Free Items?
Yes, we have individually wrapped Gluten Free Chocolate Chip.